The following outlines the procedures to be used when a client or other person who is not an employee of The South Okanagan Similkameen Brain Injury Society wishes to make a complaint about some aspect of The Brain Injury Society’s services or operation, or to appeal a decision made at The Brain Injury.
- Any person has the right to make a complaint about some aspect of The Brain Injury Society’s services or about the treatment received from a SOSBIS staff member.
- Any person has the right to appeal a decision made at The Brain Injury Society which directly affects them.
- The appeal or complaint must be submitted in writing to the Executive Director.
- The Executive Director will assess the merits of the appeal or complaint and respond in writing to all parties involved.
- In the case of a complaint the Executive Director may either:
- determine the complaint cannot be upheld, or
- determine some remedy is required, and what that remedy should be.
- In the case of an appeal the Executive Director may:
- determine the appeal cannot be upheld, or
- determine some remedy is required, and what that remedy should be, or
- with the agreement of the client and the staff person who made the decision, the Executive Director may agree to modify the decision
- If the complaint or appeal concerns the action(s) of the Executive Director:
- The appeal or complaint must be submitted in writing to the Chair of the Board of Directors.
- The Chair of the Board will assess the merits of the appeal or complaint and respond in writing to all parties involved.
- The appeal or complaint must be submitted in writing to the Chair of the Board of Directors.
- In the case of a complaint the Chair of the Board may either:
- determine the complaint cannot be upheld, or
- determine some remedy is required, and what that remedy should be.
- In the case of an appeal the Chair of the Board may:
- determine the appeal cannot be upheld, or
- determine some remedy is required, and what that remedy should be, or
- with the agreement of the client and the staff person who made the decision, the Chair may agree to modify the decision.
- Written Complaints can be mailed to:
- #2 – 996 Main St. Penticton, BC V2A 5E4
- Email Complaints can be sent to:
- info@sosbis.com OR
- President@sosbis.com